We booked our trip with One Foot Abroad and to anyone else considering doing so, I would say Do. Not Do. It. The value for the money we paid them was not there. The hotels were fine, but the guidebook was awful, the (expensive) luggage transfer was messed up, and frankly they do not seem to care about negative experiences by customers.
One Foot Abroad told us the luggage would be picked up at 2 pm instead of 9 am so we could make purchases in the morning and put them in our bags for transfer. I confirmed that this was for every day. Unfortunately, in Beaune we made purchases and went back to the hotel around 11 am only to find our bags had been picked up. We had to carry additional things to the next town as a result. One Foot Abroad's response (on Monday, when we were in Beaune on Saturday) to my email about the situation:
My reply:
Thank you for your reply. To be quite honest, it not only put a damper on that day due to carrying more than expected, it also caused us concern on the following morning as we were then uncertain what time the bags would be picked up and did not want to miss it.
And theirs:
Okay. You are KIDDING right?!?!? We paid 250 Euros for transfer of 3 bags for 5 nights, it got screwed up and we had to carry extra stuff and worry, and that's the best you can do?!?!? Poor customer service there. So after we got back, I sent the following feedback:
I appreciate that you will improve service for future customers. Neither I nor my companion on the trip, however, will be among those customers as we were greatly disappointed with the quality of the trip on a number of issues:
One Foot Abroad told us the luggage would be picked up at 2 pm instead of 9 am so we could make purchases in the morning and put them in our bags for transfer. I confirmed that this was for every day. Unfortunately, in Beaune we made purchases and went back to the hotel around 11 am only to find our bags had been picked up. We had to carry additional things to the next town as a result. One Foot Abroad's response (on Monday, when we were in Beaune on Saturday) to my email about the situation:
Thank you for your email. Please accept my apologies for this. We had agreed with our luggage transfer provider that they would collect your bags in the afternoon. We are sorry to hear that this occurred. We will notify the luggage transfer provider of this issue.
I hope that you have enjoyed your stay in Burgundy and that this issue has not left you with unhappy memories of your time in France.My reply:
Thank you for your reply. To be quite honest, it not only put a damper on that day due to carrying more than expected, it also caused us concern on the following morning as we were then uncertain what time the bags would be picked up and did not want to miss it.
And theirs:
Thank you for your email. Once again, please accept my apologies for this. I understand your frustration. We are currently discussing solutions with our luggage transfer provider so this issue does not occur again in the future.
We hope to hear from you again in the future.Okay. You are KIDDING right?!?!? We paid 250 Euros for transfer of 3 bags for 5 nights, it got screwed up and we had to carry extra stuff and worry, and that's the best you can do?!?!? Poor customer service there. So after we got back, I sent the following feedback:
I appreciate that you will improve service for future customers. Neither I nor my companion on the trip, however, will be among those customers as we were greatly disappointed with the quality of the trip on a number of issues:
- the restrictive luggage policy, which I have previously mentioned
- the extremely poor quality of the map reproductions in the guidebook, which were at times barely legible or illegible and necessitated our purchase of a map (which incidentally is the one from which the guidebook copies were made)
- the lack of specific directions from the walk to nightly hotels, necessitating our finding our own way in and out of towns
To which I have had absolutely no response. Not. A. Peep. And it's been over a week now. So not only was the guidebook so bad we had to buy a map and guess our way to our hotels, not only did our expensive luggage transfer not go as planned, but also One Foot Abroad has chosen to simply ignore a dissatisfied customer. Given all of that, there is no way I can recommend them - what if something more serious went wrong on a trip? No point taking that chance - be safe and book elsewhere.